HI,
I am new to this site and these forums, so if I make some errors, please forgive.
My setup:
Belkin router connected to internet by Hughes satellite;
Two desktop machines connected to the router by Ethernet, one an old XP and one a new Windows 8;
The windows 8 desktop has the problem.
A new Windows 8 laptop connected by Wi-Fi:
A Canon printer connected by Wi-Fi.
All machines have Zone Alarm installed.
While a Zone Alarm update was downloading to the Windows desktop machine, the system crashed,
The system attempted an automatic restore, but reported failure and quit.
I was unable to reboot the machine. I was finally able to start in safe mode and get the machine restored to an automatic restore point several days before the crash.
The machine now cannot see anything on the LAN. All locally installed programs and data work OK.
The laptop and the XP machine both work normally.
One thing that may have no bearing on my problem: I had earlier had a Netgear router in use.
Sysinfo for the problem machine:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8, 64 bit
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 32719 Mb
Graphics Card: NVIDIA GeForce GTX 660, 2047 Mb
Hard Drives: C: Total - 1907376 MB, Free - 1430648 MB; D: Total - 3815431 MB, Free - 3179237 MB;
Motherboard: ASUSTeK COMPUTER INC., P8Z77-V LX
Antivirus: ZoneAlarm Extreme Security Antivirus, Disabled
The problem machine, Blackstone, does get an ip address from the router. An ipconfig result is below:
Windows IP Configuration
Host Name . . . . . . . . . . . . : Blackstone
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 10-BF-48-85-B1-FE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9c2:418d:a80:e141%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 9, 2014 6:52:17 PM
Lease Expires . . . . . . . . . . : Monday, February 16, 2150 1:37:24 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 252755784
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-0C-A2-C2-10-BF-48-85-B1-FE
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled
For reference purposes I will include a ipconfig result for the laptop made on the same session:
Windows IP Configuration
Host Name . . . . . . . . . . . . : Travelstone
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
Physical Address. . . . . . . . . : 50-B7-C3-2E-F2-77
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c0e7:9022:25d9:c6ce%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 9, 2014 6:52:16 PM
Lease Expires . . . . . . . . . . : Monday, February 16, 2150 1:46:31 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 333972378
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-EA-EA-F7-DC-0E-A1-BC-E1-3A
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled
I am new to this site and these forums, so if I make some errors, please forgive.
My setup:
Belkin router connected to internet by Hughes satellite;
Two desktop machines connected to the router by Ethernet, one an old XP and one a new Windows 8;
The windows 8 desktop has the problem.
A new Windows 8 laptop connected by Wi-Fi:
A Canon printer connected by Wi-Fi.
All machines have Zone Alarm installed.
While a Zone Alarm update was downloading to the Windows desktop machine, the system crashed,
The system attempted an automatic restore, but reported failure and quit.
I was unable to reboot the machine. I was finally able to start in safe mode and get the machine restored to an automatic restore point several days before the crash.
The machine now cannot see anything on the LAN. All locally installed programs and data work OK.
The laptop and the XP machine both work normally.
One thing that may have no bearing on my problem: I had earlier had a Netgear router in use.
Sysinfo for the problem machine:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8, 64 bit
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 32719 Mb
Graphics Card: NVIDIA GeForce GTX 660, 2047 Mb
Hard Drives: C: Total - 1907376 MB, Free - 1430648 MB; D: Total - 3815431 MB, Free - 3179237 MB;
Motherboard: ASUSTeK COMPUTER INC., P8Z77-V LX
Antivirus: ZoneAlarm Extreme Security Antivirus, Disabled
The problem machine, Blackstone, does get an ip address from the router. An ipconfig result is below:
Windows IP Configuration
Host Name . . . . . . . . . . . . : Blackstone
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 10-BF-48-85-B1-FE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9c2:418d:a80:e141%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 9, 2014 6:52:17 PM
Lease Expires . . . . . . . . . . : Monday, February 16, 2150 1:37:24 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 252755784
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-0C-A2-C2-10-BF-48-85-B1-FE
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled
For reference purposes I will include a ipconfig result for the laptop made on the same session:
Windows IP Configuration
Host Name . . . . . . . . . . . . : Travelstone
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
Physical Address. . . . . . . . . : 50-B7-C3-2E-F2-77
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c0e7:9022:25d9:c6ce%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 9, 2014 6:52:16 PM
Lease Expires . . . . . . . . . . : Monday, February 16, 2150 1:46:31 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 333972378
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-EA-EA-F7-DC-0E-A1-BC-E1-3A
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled