lets see the device manager screen shot - and if the wireless adapter is just showing a Other? or someother name
also as its a Dell - would you post the TAG Number back here - should be on a label on the PC
also please download and run xirrus , and post a a screen shot of xirrus please
see below
------------------------------------------------------------------------
Device Manager
Please Post back the results in device manager as requested below
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.
If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm
Hold the Windows key and press Pause key, should open to allow device manager to be seen, see the menu on the left hand side
on a laptop you may need to use Hold the Windows key and press FN key + the pause key
If the above does not work then
For Windows 7 or Vista
To post a screen shot of the active window.
For Windows XP
Full details are available here http://library.techguy.org/wiki/TSG_...g_a_Screenshot
------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.
If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
( the site now appears to require a business email, and does not allow webbased emails like gmail,hotmail or yahoo etc )
Use the links below
http://www.pcworld.com/downloads/fil.../download.html
http://www.softpedia.com/progDownloa...oad-99109.html
Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.
Run the program
A user guide is available here
http://www.xirrus.com/cdn/pdf/xirrus...ctorguide1-2-0
post a screen shot of the program running.
if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.
post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)
Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better
To post a screen shot of the active window.
Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
http://www.bleepingcomputer.com/tuto...snipping-tool/
Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
see here
http://www.pcadvisor.co.uk/opinion/w...-in-windows-8/
http://www.pcadvisor.co.uk/how-to/wi...-in-windows-8/
To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_...g_a_Screenshot
also as its a Dell - would you post the TAG Number back here - should be on a label on the PC
also please download and run xirrus , and post a a screen shot of xirrus please
see below
------------------------------------------------------------------------
Device Manager
Please Post back the results in device manager as requested below
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.
If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm
Hold the Windows key and press Pause key, should open to allow device manager to be seen, see the menu on the left hand side
on a laptop you may need to use Hold the Windows key and press FN key + the pause key
If the above does not work then
For Windows 7 or Vista
Click on the Start Orb > In the Start Search box type > device manager and then press enterFor Windows 8
or
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
start > control panel> System and Security> Device Manager
If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW key and the X key together.Once you are in device manager then navigate to:
If on a touch screen - have a read here http://pcsupport.about.com/od/window...-windows-8.htm
network adaptors, click on the + > post back the devices that are listed under network adapterspost a screen shot of the device manager - network adapters
are there any yellow ! ? or a X
To post a screen shot of the active window.
For Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.For windows Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping ToolFor Windows 8
http://www.bleepingcomputer.com/tuto...snipping-tool/
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
http://www.bleepingcomputer.com/tuto...snipping-tool/
Full details are available here http://library.techguy.org/wiki/TSG_...g_a_Screenshot
------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.
If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
( the site now appears to require a business email, and does not allow webbased emails like gmail,hotmail or yahoo etc )
Use the links below
http://www.pcworld.com/downloads/fil.../download.html
http://www.softpedia.com/progDownloa...oad-99109.html
Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.
Run the program
A user guide is available here
http://www.xirrus.com/cdn/pdf/xirrus...ctorguide1-2-0
post a screen shot of the program running.
if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.
post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)
Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better
To post a screen shot of the active window.
Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
http://www.bleepingcomputer.com/tuto...snipping-tool/
Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
see here
http://www.pcadvisor.co.uk/opinion/w...-in-windows-8/
http://www.pcadvisor.co.uk/how-to/wi...-in-windows-8/
To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_...g_a_Screenshot