Hi all,
I'm not sure if this is in the correct section but to me this seems to be a connection issue rather than a hardware issue.
We have an Epson XP-305 wireless all in one printer, which has been printing fine for the last few days and will successfully print with all of the laptops in the house except for one. This issue has began today and printing previously has been fine.
When attempting to print, for example, a webpage using the normal methods of printing, an error dialogue will show on the computer screen (printer remains in its normal state) stating 'Unable to communicate with the EPSON connect server. -2'.
I have tried printing on another laptop in the house and it works perfectly fine so it is identifiable as a problem with this specific computer - not the network connection for the whole house etc.
I have gone through our McAfee firewall settings and all services that are to do with the printer seem to have full access (and if they hadn't I changed it so they did), but still nothing. If it helps at all there seems to be some form of communication with the printer and the computer itself as when I ping the printer's IP address it comes back with normal replies. The network connection status sheet appears normal apart from the 'Epson Connect Status' being disconnected. However, when I try to load the Epson Connect set up program it says the service is unavailable and the connection failed.
Anyone have any ideas?
Thanks
Computer details:
Sony Vaio PCG-71911M
OS: Windows 7
I'm not sure if this is in the correct section but to me this seems to be a connection issue rather than a hardware issue.
We have an Epson XP-305 wireless all in one printer, which has been printing fine for the last few days and will successfully print with all of the laptops in the house except for one. This issue has began today and printing previously has been fine.
When attempting to print, for example, a webpage using the normal methods of printing, an error dialogue will show on the computer screen (printer remains in its normal state) stating 'Unable to communicate with the EPSON connect server. -2'.
I have tried printing on another laptop in the house and it works perfectly fine so it is identifiable as a problem with this specific computer - not the network connection for the whole house etc.
I have gone through our McAfee firewall settings and all services that are to do with the printer seem to have full access (and if they hadn't I changed it so they did), but still nothing. If it helps at all there seems to be some form of communication with the printer and the computer itself as when I ping the printer's IP address it comes back with normal replies. The network connection status sheet appears normal apart from the 'Epson Connect Status' being disconnected. However, when I try to load the Epson Connect set up program it says the service is unavailable and the connection failed.
Anyone have any ideas?
Thanks
Computer details:
Sony Vaio PCG-71911M
OS: Windows 7