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Problem with wireless connectivity (COX)

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That's the speed you get with both desktop and laptop when connected by Wi-Fi?

For the desktop please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you don't have a satisfactory email address (e.g., from your ISP) you could try http://www.pcworld.com/article/23178...inspector.html. If you need help with a screen shot see TSG Posting a Screenshot. FWIW to take screen shots with Windows 8 or 7 or Vista I prefer to use the built-in Snipping Tool.

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