I've been having this problem for the past two months and both my ISP and my bank have said they can't help me. I'm in one of the first areas in Australia to be connected to the new National Broadband Network (NBN) - ie fibre - a bit of a guinea pig really. I'm interested if anyone here has any thoughts about what's going on.
I have a small shop attached to my house so my internet connection is used for my home and my business. For nearly two years I've had my internet on fibre and about a year ago I got an eftpos terminal for my shop and this plugs into the modem via an ethernet cable. I didn't have any problems with that for about 10 months until I got the phone added as well. My ISP provided a new modem which the phone also connects to. Since then my connection drops out irregularly when the eftpos machine is turned on (not actually being used - just on standby) . It comes back on again if I restart the modem. It is more likely to drop out when I am streaming a video - sometimes not for half an hour or more, but sometimes I can just watch a short embedded you tube clip and it will drop out within a minute or two. Occasionally it will drop out when I'm not watching a video as well. It doesn't drop out when the eftpos is turned off. Usually there are no other computers in use at the time. In the evening when my kids are home there might be three people on the internet and there is no problem if the eftpos is turned off.
My ISP have given me a new modem (made no difference) and have had the NBN Co (who provide the fibre infrastructure) check my connection. Now they're just saying there is no problem with my connection and I should talk to the bank. I talked to the bank and they said there's nothing wrong with my eftpos and it's the ISP's problem. Ultimately I could change to a cordless eftpos terminal but that's more expensive - and I shouldn't have to.
I just wondered if anyone here has any thoughts. Thanks.
I have a small shop attached to my house so my internet connection is used for my home and my business. For nearly two years I've had my internet on fibre and about a year ago I got an eftpos terminal for my shop and this plugs into the modem via an ethernet cable. I didn't have any problems with that for about 10 months until I got the phone added as well. My ISP provided a new modem which the phone also connects to. Since then my connection drops out irregularly when the eftpos machine is turned on (not actually being used - just on standby) . It comes back on again if I restart the modem. It is more likely to drop out when I am streaming a video - sometimes not for half an hour or more, but sometimes I can just watch a short embedded you tube clip and it will drop out within a minute or two. Occasionally it will drop out when I'm not watching a video as well. It doesn't drop out when the eftpos is turned off. Usually there are no other computers in use at the time. In the evening when my kids are home there might be three people on the internet and there is no problem if the eftpos is turned off.
My ISP have given me a new modem (made no difference) and have had the NBN Co (who provide the fibre infrastructure) check my connection. Now they're just saying there is no problem with my connection and I should talk to the bank. I talked to the bank and they said there's nothing wrong with my eftpos and it's the ISP's problem. Ultimately I could change to a cordless eftpos terminal but that's more expensive - and I shouldn't have to.
I just wondered if anyone here has any thoughts. Thanks.