The family I am trying to help is out for the evening now, so I won't be making any attempts this evening to get the connection going. They have a service person from the Internet Service provider (Time Warner) coming tomorrow between 2:00 and 3:00 pm. I will go over at that time to see if I can assist in any way.
I will then return home and update this forum with the (hopefully) resolution. Thank you for your reply and your suggestions. I have printed out everything to take with me. I really appreciate your time and your advice! I feel more comfortable about the situation already. And I'll keep you updated.
I will then return home and update this forum with the (hopefully) resolution. Thank you for your reply and your suggestions. I have printed out everything to take with me. I really appreciate your time and your advice! I feel more comfortable about the situation already. And I'll keep you updated.