No Internet!!!

do you have any other devices connected?

whats the make and model of the modem

can you do a power cycle - see below

Also please can you post the status of the lights on the Router

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How to power cycle

“power cycle” process to reboot or reset the modem/router

• Switch off all the devices modem, router and computers also unplug their power cables.
• Wait at least 1 to 5 minutes. We have found in some instances you need to wait at least 15 minutes
• Plug the power cords back in, but don’t switch them on.
• First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
• Next switch on the router (if a separate device) and then wait for a few minutes for it to settle and all the lights to become stable.
• Now turn on your computer, You should now be able to access the Internet.

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