What firewall or security suite is, or ever was, on the system?
Are Service Pack 3 and subsequent Windows updates installed?
For an attempted ethernet connection please show ...
Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.
Type the following command:
IPCONFIG /ALL
[Note that there is no space between the slash and ALL.]
[Press ENTER after each command.]
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
If necessary use a text file and removable media to copy the results to a computer with internet access.
Are Service Pack 3 and subsequent Windows updates installed?
For an attempted ethernet connection please show ...
Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.
Type the following command:
IPCONFIG /ALL
[Note that there is no space between the slash and ALL.]
[Press ENTER after each command.]
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
If necessary use a text file and removable media to copy the results to a computer with internet access.
