If I sound whiny, I apologize, but I am fresh out of ideas and patience....
I use a Dell Wyse terminal (Citrix) to connect via VPN to my employer's network. The terminal is supposed to be connected via an ethernet cable. I used a TL-WR700N in client mode to connect the Wyse terminal to my home network wirelessly. This was working great with my Verizon FIOS Service.
Then we switched to Time Warner cable. I now have an Arris TG1672. I again connected the Wyse to the Arris with the TL-WR700N. I can access the internet and the VPN connects, but the dhcp lease expires every hour and says that the terminal must restart. Sometimes it brings me back to the login screen and I am able to go back to whatever I was doing, other times the machine actually restarts.
My employer's IT department has been of no use. It has been two weeks and I haven't gotten a single call back. Time Warner indicated that this is a networking or VPN issue and that they don't help with such things. They also suggested that I might need to open some ports, but said that I would have to call Arris for this after my employer specified which ports.
I tried turning off the Arris firewall. I tried opening ports 1-8000 on both channels for the IP assigned to the Wyse in the virtual server section as well as the IP address assigned to the TP Link. The Wyse gets its own address as so does the TP Link, but both have the same MAC address according to the client list on the Arris. I also tried using a static IP address from the router, but that wasn't very helpful because there are two IP addresses involved. Nothing has helped. I tried turning on the dhcp client on the TP link. I also tried turning off the dhcp client on the Arris.
I cannot change to network settings on my work terminal.
I am a complete novice...What's wrong? It worked without any issues before. Is the TP Link not compatible with the Arris? The Arris is on the second floor and the Wyse is on the first floor so I really don't have the option of running an ethernet cable direct to the Arris. Do I need to go back to FIOS?
I use a Dell Wyse terminal (Citrix) to connect via VPN to my employer's network. The terminal is supposed to be connected via an ethernet cable. I used a TL-WR700N in client mode to connect the Wyse terminal to my home network wirelessly. This was working great with my Verizon FIOS Service.
Then we switched to Time Warner cable. I now have an Arris TG1672. I again connected the Wyse to the Arris with the TL-WR700N. I can access the internet and the VPN connects, but the dhcp lease expires every hour and says that the terminal must restart. Sometimes it brings me back to the login screen and I am able to go back to whatever I was doing, other times the machine actually restarts.
My employer's IT department has been of no use. It has been two weeks and I haven't gotten a single call back. Time Warner indicated that this is a networking or VPN issue and that they don't help with such things. They also suggested that I might need to open some ports, but said that I would have to call Arris for this after my employer specified which ports.
I tried turning off the Arris firewall. I tried opening ports 1-8000 on both channels for the IP assigned to the Wyse in the virtual server section as well as the IP address assigned to the TP Link. The Wyse gets its own address as so does the TP Link, but both have the same MAC address according to the client list on the Arris. I also tried using a static IP address from the router, but that wasn't very helpful because there are two IP addresses involved. Nothing has helped. I tried turning on the dhcp client on the TP link. I also tried turning off the dhcp client on the Arris.
I cannot change to network settings on my work terminal.
I am a complete novice...What's wrong? It worked without any issues before. Is the TP Link not compatible with the Arris? The Arris is on the second floor and the Wyse is on the first floor so I really don't have the option of running an ethernet cable direct to the Arris. Do I need to go back to FIOS?
