This is cable service, right?
First--slightly off topic--the only phone in a household should not be via cable company unless the phone is only a luxury. I know that my cable company even advised my neighbor to not switch to them from a landline unless he had a cell phone.
Sounds like a problem somewhere between the place where her service branches off from the main coax cable and the modem. Maybe a loose connection; maybe a defective component; maybe a frayed cable that sometimes contacts something it shouldn't.
And those technicians didn't start working backward to find the source of the fault???
If the service is similar to mine outside the residence her cable connects to the company's cable and that junction should be grounded. Carefully check that connection for tightness and for absence of corrosion or rust. Clean it if necessary and protect it if that seems to be needed. Unless that connection is the source of the problem I think that it is up to the technicians to trace the problem back to the source.
First--slightly off topic--the only phone in a household should not be via cable company unless the phone is only a luxury. I know that my cable company even advised my neighbor to not switch to them from a landline unless he had a cell phone.
Sounds like a problem somewhere between the place where her service branches off from the main coax cable and the modem. Maybe a loose connection; maybe a defective component; maybe a frayed cable that sometimes contacts something it shouldn't.
Quote:
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- Technicians who have come out during a downtime have stated 'signals are all over the place, no consistent measure' - Technicians have stated that they are surprised the connection is up because 'your signals are in flux 10-50 dB on every stream and signal' |
If the service is similar to mine outside the residence her cable connects to the company's cable and that junction should be grounded. Carefully check that connection for tightness and for absence of corrosion or rust. Clean it if necessary and protect it if that seems to be needed. Unless that connection is the source of the problem I think that it is up to the technicians to trace the problem back to the source.